Privacy Policy

Garden Design UK Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email address, phone number, postal address)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Course enrolment and progress information
• Communications with us (emails, contact form submissions)

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our courses and services
• Process your enrolments and payments
• Send you course materials, updates, and administrative information
• Respond to your enquiries and provide customer support
• Personalise your learning experience with our AI garden planner
• Send marketing communications (with your consent)
• Analyse usage patterns to improve our website and services
• Comply with legal obligations and protect our rights

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To provide courses and services you've enrolled in
• Legitimate Interests: To improve our services and communicate with you
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with UK laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf (payment processing, email delivery, hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course data is retained for 7 years after course completion. Account information is retained until you request deletion.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.